Accelerate Customer Intelligence with Data 360
Data 360
Services
Data 360 (formerly Salesforce Data Cloud) unifies customer data across systems, channels, and moments — creating a single, trusted source of truth that powers smarter decisions, AI, and real-time engagement.
Our Data 360 services help organizations connect, harmonize, and activate data across Sales, Marketing, Service, and AI — so every interaction is informed, relevant, and timely.
Data 360 Services That
Meet You Where You Are
Customer data is only valuable when it’s connected, accurate, and usable — not trapped in silos.
We help organizations design, implement, and scale Data 360 in a way that aligns with their business goals, governance needs, and Salesforce ecosystem.
Whether you’re just starting your data unification journey or ready to scale real-time personalization, we guide you end to end.
Unify customer data from multiple sources
Create real-time, trusted customer profiles
Enable AI-ready data across Salesforce
Activate insights across Sales, Marketing, and Service
What Is Data 360 ?
& Why Does It Matter?
Data 360 is Salesforce’s real-time customer data platform that connects structured and unstructured data across systems to create a unified customer profile.
Built natively on Salesforce, Data 360 ensures your data is secure, governed, and ready to fuel AI-driven experiences — without complex integrations.
The result: data that actually works for your business.
Ingest data from multiple sources in real time
Resolve identities across channels and devices
Create a single, trusted customer view
Power AI, automation, and personalization
Activate insights across Customer 360
Common Data 360 Use Cases
Data 360 adapts to your business needs — not the other way around.
We help organizations unlock high-impact use cases, including:
Unified Customer Profiles
Create a 360-degree view of every customer across systems and channels.
AI-Ready Data Foundation
Power Agentforce, Einstein, and predictive insights with trusted data.
Customer Journey Optimization
Understand behavior, intent, and engagement across touchpoints.
Real-Time Personalization
Deliver relevant messages, offers, and experiences instantly.
Cross-Cloud Activation
Enable Sales, Marketing, and Service teams with the same data.
Analytics & Insights
Turn raw data into actionable intelligence for faster decisions.
Security & Governance BY DESIGN
Data only creates value when teams trust it. We design Data 360 solutions that ensure your data is accurate, auditable, and safe — across every use case.
Secure data ingestion and access controls
Salesforce-native
governance
Compliance-ready data models
Transparent data
flows
Data 360 Services — From Strategy to Scale
Our Data 360 services cover the full lifecycle:
Data 360 Implementation
Design and deploy a scalable, future-ready data foundation.
Identity Resolution Strategy
Ensure accurate, unified customer profiles.
AI Enablement
Prepare data for Agentforce, Einstein, and advanced analytics.
Data Integration & Modeling
Connect data sources and build meaningful customer models.
Activation & Personalization
Turn data into real-time actions across Salesforce clouds.
Managed Services
Ongoing optimization, monitoring, and support.
Three Ways to Get Started with Data 360
No matter your data maturity, we offer a clear path forward.
Data 360 Quickstart
Rapid setup with prioritized use cases and fast ROI.
Data Readiness Assessment
Evaluate your data landscape, gaps, and opportunities.
Vision & Roadmap
Align leadership, data strategy, and technology with a phased plan.
Q&A: Data 360 Services
What is Data 360?
Data 360 (formerly Data Cloud) is Salesforce’s real-time customer data platform that unifies and activates customer data across the Customer 360.
How is Data 360 different from traditional data platforms?
Data 360 unifies and activates real-time customer data inside Salesforce, not just stores it for reporting.
Do we need Data 360 for Agentforce or AI?
No, but Data 360 makes AI more accurate by providing clean, unified, real-time data.
How is data security handled?
Data 360 uses Salesforce-native security, governance, encryption, and access controls.
Can Data 360 integrate with third-party systems?
Yes. It connects to ERP, CRM, marketing, and external systems via APIs and native connectors.
